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Shipping
We hope you find ordering from Aquatic Life Direct a pleasant experience. We absolutely guarantee that you will not find healthier aquatic life from any other supplier.
Shipping
General Information
To ensure you receive the healthiest specimens available and to reduce the travel stress on your aquatic life, your order will be shipped direct from our packing facilities direct to your door
We pack our fish in plastic bags, filled with water and oxygen and then sealed. The fish are placed inside a Styrofoam box to minimize temperature fluctuations and a heat pack is added when required. This packaging enables the fish to be transported safely and acclimatised to your tank water easily. We then dispatch your fish with our courier company for overnight delivery to you.
All orders are shipped via APC. You must sign for your aquatic life on the first attempt at delivery to qualify for our 5-day guarantee
All live species orders will include a printed version of our detailed Acclimation Guide. Please follow the steps outlined in this guide carefully to ensure the good health of your new arrivals.
Minimum Order
There is a minimum order level of £25 for all orders.
England & Wales
Tues – Friday
Delivery before 09.00am
Orders under £100.00 - £34.95
Order over £100.00 - £24.95
Delivery before 10.00am
Orders under £100.00 - £27.95
Order over £100.00 - £17.95
Delivery before 13.00pm
Orders under £100.00 - £12.95
Order over £100.00 - FREE
Saturday Delivery (before 13.00pm)
Orders under £100.00 - £22.95
Order over £100.00 - £12.95
Unfortunately we are unable to deliver to Scotland on Saturdays
Scottish Highlands
Standard Delivery (before 4pm)
Orders under £100.00 - £18.95
Orders over £100.00 - £8.95
Scottish Borders
Standard Delivery (before 4pm)
Orders under £100.00 - £12.95
Orders over £100.00 – FREE
Unfortunately we are unable to deliver to Northern Ireland on Saturday
Northern Ireland
Standard Delivery before 4pm
Orders under £100.00 - £26.95
Orders over £100.00 - £16.95
Returns
The shipping container you receive will include a packing slip which contains the size and quantity of aquatic life that has been billed to your account. If this packing slip differs from what was received, please notify us by phone at (0845 004 9425) or e-mail (sales@aquaticlifedirect.co.uk). This is not an invoice and does not contain pricing and billing info.
Because of the complex packaging procedures for all aquatic life and our primary concern for the health and well-being of all specimens we offer, we cannot accept any returns of any aquatic life. Please make your selections carefully.